(Owners or General Contractors to whom our bond is written)
If you have a concern over the ability of one of our principals to perform its obligations, please contact our claims team.
Surety Claims DepartmentMarkel Surety9500 Arboretum Blvd, Suite 400Austin, TX 78759Toll Free: (866) 732-0099Fax: (512) 732-2663 California Contractor's License Bond ClaimsSureTec Insurance CompanyP.O. Box 5008Woodland Hills, CA 91365Toll Free: (888) 433-8592Fax: (818) 867-6950
If you would like to provide us with a progress report on our contractor, irrespective of your concern over performance, please click here. When contacting us about a performance bond issue, concern, or question, it would be very helpful if you had the following information available:
While our ability to intervene may be limited or require an actual declared default, we are interested in knowing about problems in advance and being afforded an opportunity to avoid a default before one occurs. The Associated General Contractors of America, the National Association of Surety Bond Producers, the Surety Association of America, and the Surety Information Office have collaborated on an information booklet entitled "An Overview of the Contract Bond Claims Process." This booklet contains an excellent overview of the performance bond claims process and may be viewed or downloaded by clicking here.