How to File a Surety Claim

Markel is pleased to provide this Surety Claims Information Center as a general claims resource for visitors to our site.  First, please tell us what kind of claim information you are seeking and who you are:

Subcontractors:  Making Payment Bond Claims

If you are a subcontractor, supplier, or other vendor seeking information about filing a payment bond claim or notice because you have not been paid or have concerns over payment, please click here.

Obligees:  Advising Us of a Performance Problem or Claim Received

If you are an obligee on a performance bond issued by a Markel Surety Company and you have concerns about an account's performance or have received notice of unpaid bills, please click here.

Markel Surety writing companies include: Markel Insurance Company and SureTec Insurance Company.

Commercial Surety:  Advising Us of a Potential Claim

If you are an obligee on a commercial, court, license & permit or other miscellaneous bond and wish to advise of a claim or potential claim, please click here.

Contract Surety Accounts:  Advising Us of a Possible Claim

If you are one of our accounts and want to advise us that a claim is likely to be made or has been resolved, or you want assistance with a problem or dispute relating to an outstanding bond, please click here.

California Contractor's License Bond Claims:

To file a new claim on a California Contractor's License Bond, please send an email to suretyclaims@markel.com with the following information:
- Your Contact information, including name, phone number, mailing address, email address
- Name of the Contractor
- Contractor’s Bond Number or License Number

Upon receipt of requested information, your claim will be assigned to a specialized claims representative. A written response to your claim will be sent to you as soon as possible, but in any event, no later than 15 calendar days from the date that we receive notification of your claim.

If you wish to check on the status of an existing claim, you may contact the assigned examiner via email. Please include the bond number or license number in your email.

Freight Broker Bond Claims  

To file a claim against a freight broker’s bond please click here to email our claims team or submit your claim via mail to SureTec Insurance Company, 9500 Arboretum Blvd, Suite 400, Austin, TX 78759.  Cancellation notices posted here.

For general information, please click here.